Shipping Policy

Shipping Policy

Please note that our products are only available in selected locations, so ensure the delivery location before you purchase.

You can verify if we have delivery services in your area before placing an order.

Blue Ze Online Fish Delivery App strives for prompt delivery, but some products require additional time for cleaning upon receiving an order.

Customers must double-check the date and time of their orders before finalizing.

We are not responsible for issues arising from changes to the date and time on your end.

Cancellation & Refund Policy

We are committed to providing fish and other items that are fresh and 100% natural, without any adulteration.

We are confident in the quality of our products. However, if you find that your order is not fresh or there is another serious issue, you can return the product.

We will assess the validity of your complaint and, if confirmed, will refund your money.

Please bring the receipt of your order.

Customers have the option to cancel their orders but must inform us at least 1 hour before the scheduled delivery date. Orders can be canceled through our online site or app. A refund will be provided if the order is canceled at least 24 hours before delivery.

If the cancellation is made less than 1 hour before delivery, no refund will be issued.

Please Note: Kindly be advised that Blue Ze Online Fish Delivery App reserves the right to modify or revise the privacy policy without prior notification. Therefore, we urge our esteemed customers to review the terms and conditions before placing an order.